Refund Policy

At DSKAM, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Returns & Refunds Eligibility

We accept returns under the following conditions:

  • The item must be unused, unopened, and in its original packaging.
  • The return request must be made within 7 days of delivery.
  • Products that have been opened, used, or damaged due to mishandling will not be eligible for a refund or exchange.
  • Only items purchased directly from DSKAM (through our official website or authorized sellers) can be returned.

How to Request a Refund

To initiate a return, please follow these steps:

  • Contact Us – Email us at hello@dskam.pk or call us at +923008292083 with your order details.
  • Approval & Return Instructions – If your request meets our return criteria, we will provide further instructions on how to send the item back.
  • Processing Your Refund – Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days via your original payment method.

Non-Refundable Items

  • Certain items cannot be refunded, including:
  • Opened or used products.
  • Items purchased during promotional sales or with discount codes.
  • Products damaged after delivery.

Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or full refund at no extra cost.
  • Late or Missing Refunds
  • If you haven’t received your refund after 7 business days, please:
  • Check your bank account.
  • Contact your credit card provider, as processing time may vary.
  • If you still have issues, email us at hello@dskam.pk for further assistance.
  • At DSKAM, we value your trust and strive to provide a seamless shopping experience. If you have any questions, don’t hesitate to reach out to us.